Effective Date: September 1st, 2025
At CharityAxess, we value your privacy and are committed to protecting your personal and organizational information. This Privacy Policy explains how we collect, use, share, and safeguard your information when you use our website and services. By using CharityAxess.com, you agree to the practices described in this policy.
1. Information We Collect
We collect the following types of information when you use our platform:
1.1. Information You Provide to Us
- Account Information: When you create an account, we collect your name, email address, phone number, organization name, and other registration details.
- Content Uploads: We collect any content you upload, including logos, events, programs, grant information, annual reports, and other materials.
- Payment Information: When you purchase membership packages, we collect payment details such as credit card information through secure third-party payment processors.
1.2. Information We Collect Automatically
- Device and Usage Information: We collect data about your device, browser type, IP address, and usage patterns (e.g., pages visited, time spent on the site).
- Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience, analyze usage, and provide personalized content. Third parties, including analytics providers and advertising partners, may also place and read cookies or use similar technologies when ads are displayed on our website. For more information, see our Cookies Policy.
2. How We Use Your Information
We use the collected information for the following purposes:
- To create and manage your account.
- To provide, improve, and personalize our services.
- To process payments and send transaction receipts.
- To communicate with you about updates, new features, or service-related issues.
- To enforce our Terms of Service and protect against fraud or misuse.
- To comply with legal obligations.
3. How We Share Your Information
We do not sell your information. However, we may share it in the following situations:
- With Service Providers: We share information with trusted third-party providers who assist with payment processing, hosting, analytics, advertising, and email delivery.
- With Other Users: Content you upload, such as events, programs, logos, annual reports, or donation embed codes, may be publicly visible on our platform.
- For Legal Reasons: We may disclose information if required by law, regulation, or legal process, or to protect the rights, property, or safety of CharityAxess, our users, or others.
- Advertising and Personalization: We may allow third-party advertising partners to use cookies and similar technologies to display interest-based ads.
4. Embedded Donation and Email Marketing Forms
CharityAxess allows organizations to embed donation forms (e.g., through embed codes) and email marketing forms (e.g., Constant Contact or Mailchimp) for use by visitors.
- We do not store, process, or access data collected through these embedded forms.
- Any donations made through embedded forms go directly to the organization, and CharityAxess has no access to or control over the funds.
- Similarly, any data collected through embedded email marketing forms is managed entirely by the respective third-party service provider.
- Users are encouraged to review the privacy policies of those third-party providers before submitting any personal information.
5. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, loss, or misuse. However, no system is completely secure, and we cannot guarantee absolute security.
6. Your Rights and Choices
You have the following rights regarding your information:
- Access and Update: You can view and update your account information through your account settings.
- Data Deletion: You can request the deletion of your personal information by contacting us at info@charityaxess.ca. Please note that we may retain certain data to comply with legal obligations or for legitimate business purposes.
- Opt-Out of Communications: You can opt-out of promotional emails by following the unsubscribe link in our emails.
- Cookies and Ads: You can control cookies through your browser settings. See our Cookies Policy for details.
7. Retention of Information
We retain your information only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations.
8. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties, and we encourage you to review their policies before providing any personal information.
9. Children's Privacy
Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. In accordance with Canadian law and Google Publisher Policies, we do not permit personalized advertising or remarketing directed at children under 13.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, regulatory requirements, or legal obligations. We will notify you of significant changes by posting the updated policy on our website and updating the “Effective Date” above. Your continued use of our services constitutes acceptance of the updated policy.
11. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us at:
Email: info@charityaxess.ca
Phone: 437-783-5840
